We are currently experiencing challenges receiving inbound calls from certain providers, particularly MTS cell phones. Calls from other providers, such as Rogers, appear to be unaffected, and outbound calls from The Home are working normally.
We are still receiving most calls, and our team can make outgoing calls without difficulty. If you have had trouble reaching us, this may be the reason, and we apologize for the inconvenience and frustration.
We are working closely with the appropriate service providers to resolve the issue as quickly as possible. We are also working with our technology team to ensure all concerns are being addressed.
Thank you for your patience and understanding as we work toward a resolution. In the meantime, please know that your loved ones continue to be well-supported, and we will contact you if there is any need to discuss care concerns.
Warm regards,
Sherry Heppner
Development Coordinator