General Information


Before admission to The Home, a detailed phone conversation with our Social Worker will occur; as well, a potential “in-person” visit/tour, usually with our Social Worker and a nurse, will be arranged. The phone discussion and/or visit provide the opportunity to discuss care plans and gather information that can help make transition to The Home much easier. Every effort will be made to plan for an admission date and time that is most convenient.

Family and/or Representative Guidelines

Within the scope of our efforts to nurture a “homey” atmosphere, we recognize the important role families and friends have in our Residents’ daily lives and their involvement is always encouraged. Several special events including Resident/Family Information Evenings, Mother’s Day and Father’s Day celebrations, monthly Birthday Parties, and seasonal festivities are held throughout the year to promote engagement.

Smiling young female caregiver holding hands and talking with senior woman in living room

Residents’ Bill of Rights

Every Resident has the right to respect and dignity:

  • To be treated with courtesy and respect, and in a way that fully recognizes the dignity and individuality of the Resident.
  • To express their individuality and to have their personal values respected.
  • To honor the way the Resident is most comfortable being addressed .
  • To pursue interests: social, cultural, religious, and other interests of their choice.
  • To be sheltered, fed, dressed, groomed, and cared for in a manner consistent with their needs.
  • To make choices about one’s personal life or to designate a responsible party and/or legal representation to act on their behalf in the event that health conditions preclude self-representation.
  • To form and maintain relationships with Residents within The Home and in the general community.

Every Resident has the right to receive care that is:

  • Courteous, fair, respectful, and free from all forms of abuse.
  • Consistent with their needs.
  • Delivered in collaboration with care providers and promotes self-care/independence to the greatest extent possible.
  • Delivered in a clean and safe environment.
  • Free of physical or chemical restraints unless assessed as necessary for protection from personal injury or from inflicting injury upon others when alternatives have been tried and exhausted and where benefits of restraint use outweigh the burdens/risk.
  • Delivered outside of The Home where medical services are not available within The Home.
  • Respectful of the right to die in peace, with dignity and comfort, and in the presence of family and/or friends when possible.

Every Resident has the right to information and freedom of expression:

  • To have the opportunity to participate in decisions concerning their care.
  • To be informed of their medical condition and the proposed course of treatment.
  • To be informed of the consequences of any decision regarding consent to, or refusal of treatment.
  • To expect staff to identify themselves and the role they serve.
  • To exercise the rights of a citizen.
  • To raise concerns and/or to propose changes in policies and services in The Home.
  • To self-advocate, or when requested, advocate on behalf of others, without fear of discrimination or reprisal.
  • To express opinions, recommendations, and suggestions freely in the form of a Residents’ Council in accordance with Human Rights Code/the rights of other Residents.
  • To own and display personal property in adherence to safety requirements and the rights of other Residents.

Every Resident has the right to privacy:

  • To have treatment and care administered with sensitivity and respect for privacy.
  • To expect that personal, financial, and medical records will be kept confidential.
  • To communicate in private with any person without interference.
  • To send and receive correspondence without any interference.
  • To be alone when desired.

Reviewed & Approved Annually by
The Convalescent Home of Winnipeg’s
Residents’ Council

Privacy Matters

Our Commitment to Your Privacy

The Home is committed to protecting all Residents’ privacy as it pertains to their personal health information, and undertake to maintain security and confidentiality of all such information.

Collection of Personal Health Information

The Home collects personal health information from you, your family/legal representative acting on your behalf, in order for us to provide you with the care, programs and services needed.

On occasion, we collect personal health information about you from other sources, such as medical facilities you have visited, if we have your consent and as law permits.

Resident’s Right to Limit the Use and Disclosure of Personal Health Information

If a Resident has any concerns or requests to limit the use or disclosure of their personal health information, they may speak with our Social Worker.

The Home will not release any confidential information about a Resident without their written consent or the written consent of their legal representative.

Use and Disclosure of Personal Health Information

We collect and use information about the Resident for the following purposes:

  • To help plan and provide appropriate care, programs and services;
  • To inform and educate the healthcare team;
  • To communicate with other service providers;
  • To monitor the care and services provided through our quality management program;
  • To assess the Resident’s response to the services provided and validate we are meeting our commitments to you;
  • To serve as a record of the services provided, including who and when the service was provided;
  • For strategic planning, decision-making, and allocation of resources;
  • To serve as a legal document regarding the care provided;
  • To comply with legal and regulatory requirements.

Respectful Environment for Residents and Staff

All Residents and staff are entitled to be treated with respect, dignity, and compassion, to reside and to work in a respectful environment free of abuse. All incidents of alleged abuse will be reported and investigated in a timely fashion. Appropriate action will be taken based on the outcome of the investigation.

The Protection for Persons in Care Act

The Protection for Persons in Care Act is a Manitoba law which was implemented to help protect adults from abuse when receiving care in a personal care home, hospital, or other such health care facility.
Abuse as defined by the Protection for Persons in Care Act (2004) includes physical, sexual, mental, emotional, and financial mistreatment. Any of these, alone or in combination is considered “abuse” if the mistreatment is reasonably likely to cause death, serious harm, or significant property loss. The Protection for Persons in Care legislation creates a formal process for reporting, investigating, and resolving allegations and suspicions of abuse in health care settings.

It is mandatory to promptly report any suspected abuse to the Protection for Persons in Care office at 204-788-6366 or toll free at 1-866-440-6366.

Code of Conduct

The Convalescent Home of Winnipeg has a ZERO TOLERANCE POLICY towards abuse or harassment and is dedicated to providing a safe environment for its Residents, family members, visitors, volunteers, companions, and employees. The Convalescent Home of Winnipeg DOES NOT TOLERATE any negative behavior or conduct (actions, comments or displays) by a family member, visitor, volunteer, companion, or employee through verbal, physical, sexual, or psychological means that is directed towards a Resident, family member, visitor, volunteer, companion, or employee and causes physical injury and/or psychological trauma.

Everyone is entitled to safe living and working conditions and an abuse free environment. The following guidelines must be adhered to while on the premises of The Convalescent Home of Winnipeg:

  • Be respectful.
  • Show common courtesy and respect to all. No one has the right to control another person by threat, coercion, physical intimidation, or any other misuse of power.
  • Demonstrate that abusive language and aggressive behavior are unacceptable at all times.
  • Respect personal property.
  • Behave respectfully to all regardless of race, religion, gender, age, or sexual orientation.
  • Treat all individuals fairly and consistently.
  • Respect the confidential nature of information concerning Residents and their families.
  • Maintain open communication by addressing concerns through the proper lines of communication.
  • Act appropriately in The Convalescent Home of Winnipeg and at its meetings and functions.

The Convalescent Home of Winnipeg expects all individuals to comply with this Code of Conduct.