To ensure privacy and confidentiality are always maintained, we recommend NOT using email for specific matters in which personal details are shared. In such instances, we ask that you connect with us in person, in writing, or by phone call.
The Convalescent Home of Winnipeg will address all concerns and issues submitted by Residents, their families/legal representatives related to the care and services provided, and/or environment. All parties are encouraged to advise the Unit/Charge Nurse and/or Administration team of any concerns by phone call (main line: 204-453-4663 or in writing (placing your letter in the mail slot, located by our Business Office).
Concerns received by the Board of Directors will be reviewed/responded to by the Chief Executive Officer/Director of Care on a timely basis.
Suggestion Drop-Off Box/Mailbox
A Drop-Off Box (mailbox/mail slot) is available immediately in front of the Business Office. Feedback on our service is very important to us.
Should a member of the leadership team be unavailable to meet with you immediately, please place your letter in the Drop-Off Box (ensuring your contact particulars are provided in the content of the letter), so that the appropriate leader will be able to respond.